BMW service techs get smart glasses to connect with engineers

Engineers and experts will be able to remotely guide technicians via video and audio link.

BMW has announced plans to equip its US workshop network with several innovative technologies, including smart glasses, to improve service quality and time.

The TSARAVision smart glasses allow technicians to maintain hands-free two-way audio and video links to engineers and experts at BMW's North American headquarters, allowing both sides to collaboratively troubleshoot issues quickly and efficiently.

The BMW NA teams can project step-by-step technical bulletins and schematic drawings onto the display inside the glasses, or remotely take screenshots and enlarge images. Technicians can also open and view documents via voice commands while working on vehicles.

"This information exchange is far more efficient than sending electronic forms and photos or explaining complex technical issues over the phone," the automaker says.

The smart glasses, an updated technical information system, and new web-based case-reporting system will be deployed to 347 BMW and MINI dealers by the end of the month.

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